Office Address

Vitika Foods Private Limited, Pahari Mandir Lane, Ratu Road, Ranchi, Jharkhand, 834001

Phone Number

+91 91535 35569

Email Address

vitikafoodspvtltd@gmail.com

SHIPPING / EXPORT POLICY

Effective Date: 01/04/2026

This Shipping / Export Policy outlines the terms applicable to domestic and international shipments made by Vitika Foods Private Limited (CIN: U10793JH2024PTC022192), having its registered office at Pahari Mandir Lane, Ratu Road, Ranchi, Jharkhand – 834001, India (“Company”, “we”, “our”, or “us”).

By placing an inquiry or order with us, the buyer agrees to the terms set out in this Policy.

1. BUSINESS SCOPE

Vitika Foods Private Limited is engaged in the supply and export of premium makhana (fox nuts) and related food products to:

  • Importers
  • Distributors
  • Wholesalers
  • Retailers
  • Private label / OEM buyers
  • Institutional and commercial buyers

This policy applies to all shipments made by the Company unless otherwise agreed in writing.

2. ORDER CONFIRMATION

An order shall be considered confirmed only after:

  • Finalization of product specifications
  • Quantity confirmation
  • Packaging confirmation
  • Commercial terms agreement
  • Receipt of advance payment or agreed payment arrangement
  • Written confirmation / Proforma Invoice issued by the Company

No shipment shall be processed until the order is officially confirmed by the Company.

3. ORDER PROCESSING TIME

Order processing timelines may vary depending on:

  • Product grade and availability
  • Order quantity
  • Packaging requirements
  • Private label / custom branding requests
  • Export documentation requirements
  • Shipping schedule availability

Estimated dispatch timelines will be communicated at the time of order confirmation. Such timelines are indicative and may be subject to operational or external factors.

4. SHIPPING DESTINATIONS

We may ship products within India and to international destinations, subject to:

  • Product availability
  • Country-specific import regulations
  • Shipping feasibility
  • Regulatory and export compliance requirements

We reserve the right to decline shipment to any destination where supply is restricted, impractical, or non-compliant.

5. SHIPPING METHODS

Depending on the order size, urgency, and destination, shipments may be arranged through:

  • Air cargo
  • Sea freight
  • Courier services
  • Surface logistics (for domestic deliveries)
  • Other mutually agreed logistics methods

The shipping mode shall be determined based on commercial agreement and operational feasibility.

6. DELIVERY TERMS / INCOTERMS®

Unless otherwise agreed in writing, shipments may be supplied under mutually agreed Incoterms®, including but not limited to:

  • EXW (Ex Works)
  • FOB (Free on Board)
  • CIF (Cost, Insurance and Freight)
  • CFR (Cost and Freight)
  • DAP (Delivered at Place)

The applicable delivery term shall be clearly mentioned in the quotation, Proforma Invoice, commercial invoice, or other transaction documents.

Risk, responsibility, and cost allocation between the Company and the buyer shall be governed by the agreed Incoterm.

7. SHIPPING CHARGES

Shipping, freight, insurance, handling, and related charges shall be as per the agreed quotation or commercial terms.

Unless specifically included in the agreed price, the buyer may be responsible for:

  • Freight charges
  • Insurance charges
  • Port handling charges
  • Destination delivery charges
  • Customs clearance charges
  • Warehousing or demurrage charges
  • Local taxes, duties, and import fees

8. EXPORT DOCUMENTATION

Subject to the nature of the transaction and destination requirements, we may provide standard export documentation such as:

  • Commercial Invoice
  • Packing List
  • Bill of Lading / Airway Bill
  • Certificate of Origin (if applicable)
  • Product specification sheet (if applicable)
  • Other standard shipment-related documents, where agreed

Any special, legalized, notarized, embassy-attested, translated, or country-specific documentation requested by the buyer may be provided subject to feasibility and may involve additional charges.

9. CUSTOMS, IMPORT DUTIES & LOCAL COMPLIANCE

The buyer is solely responsible for:

  • Customs clearance in the destination country
  • Payment of import duties, VAT, GST, taxes, levies, and port charges
  • Product registration or import approvals (if required)
  • Labeling compliance
  • Food safety and packaging compliance
  • Any other legal or regulatory requirement in the destination market

Vitika Foods Private Limited shall not be responsible for shipment delays, detention, confiscation, rejection, or non-clearance arising from the buyer’s failure to comply with import or local regulatory requirements.

10. DELIVERY TIMELINES

All dispatch and delivery timelines communicated by us are estimated only and shall not be treated as guaranteed delivery commitments unless specifically agreed in writing.

Delivery may be affected by:

  • Production schedules
  • Packaging and labeling timelines
  • Shipping line or airline availability
  • Customs inspections
  • Port congestion
  • Weather conditions
  • Government restrictions
  • Political or trade disruptions
  • Carrier delays
  • Force majeure events

We shall not be liable for delays caused by third-party logistics providers, customs authorities, port operators, or events beyond our reasonable control.

11. BUYER RESPONSIBILITY BEFORE SHIPMENT

Before shipment, the buyer must ensure that all commercial and regulatory requirements are complete, including where applicable:

  • Product approval
  • Packaging approval
  • Label approval
  • Documentation requirements
  • Import permits
  • Destination compliance
  • Payment completion

Any delay caused due to pending buyer approvals or incomplete instructions may affect dispatch timelines.

12. PACKAGING

Products shall be packed as per:

  • Standard export packaging
  • Buyer-approved packaging
  • Private label / custom packaging (if applicable)

While we take reasonable care in packaging and dispatch, the Company shall not be liable for damage caused due to:

  • Improper handling by carriers
  • Container moisture or transit conditions
  • Delays in unloading or customs clearance
  • Buyer’s storage conditions after delivery

13. INSPECTION AND CLAIMS

The buyer must inspect the goods immediately upon delivery or receipt.

Any claim relating to:

  • Transit damage
  • Short shipment
  • Wrong product
  • Packaging issues
  • Visible quality discrepancies

must be notified to the Company in writing within 3 (three) days of delivery, along with appropriate supporting evidence, including:

  • Photographs
  • Videos
  • Delivery documents
  • Package labels / batch details
  • Inspection notes

Failure to notify within the above period may result in rejection of the claim.

Claims relating to shipping damage may also require direct coordination with the carrier or insurer, depending on the agreed Incoterm and shipment arrangement.

14. NON-DELIVERY / FAILED DELIVERY

The Company shall not be responsible for failed delivery, return shipment, additional storage, or destruction of goods caused by:

  • Incorrect buyer details
  • Buyer’s unavailability
  • Refusal to accept shipment
  • Failure to clear customs
  • Failure to pay destination charges
  • Regulatory rejection in destination country

Any resulting costs, losses, penalties, or return freight shall be borne by the buyer.

15. EXPORT RESTRICTIONS

All shipments are subject to:

  • Applicable Indian export laws
  • Government restrictions
  • Trade sanctions
  • Food safety and export regulations
  • Availability of required export approvals

We reserve the right to suspend, delay, modify, or cancel shipment where compliance, legal, or operational issues arise.

16. FORCE MAJEURE

We shall not be liable for any failure or delay in shipping, dispatch, or delivery due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods or storms
  • Fire
  • War or civil unrest
  • Pandemic or epidemic
  • Government actions or export restrictions
  • Port closures
  • Shipping line disruptions
  • Labor strikes
  • Power failures
  • Transport breakdowns

In such circumstances, shipment schedules may be revised or suspended without liability.

17. POLICY CHANGES

We reserve the right to modify or update this Shipping / Export Policy at any time without prior notice. Updated versions shall be effective upon publication on the website.

18. CONTACT DETAILS

For shipping, export, and order-related inquiries, please contact:

Vitika Foods Private Limited
Pahari Mandir Lane, Ratu Road
Ranchi, Jharkhand – 834001, India
Phone: +91 91535 35569
Email: vitikafoodspvtltd@gmail.com

By placing an inquiry or order with us, you acknowledge that you have read, understood, and agreed to this Shipping / Export Policy.